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Remote Administration

sistema sap

Remote system administration


Our remote administration services guarantee the stability of the SAP solution, providing a fast, continuous and qualified support in order to isolate any potential critical area or to solve any kind of problem or anomaly.

The infrastructure can remain in our client’s Data Center, or in another data center to his liking, while the technological administration, monitoring and problem management can be entrusted to Arxis. Arxis offers the right solutions for guaranteeing the constant availability and security of your SAP platform.

The service is oriented to the SAP, both NetWeaver platform (R/3, Web AS, CRM, BI, SCM, SRM, Enterprise Portal) both HANA platform, in terms of application, database and operating system. Specifically the operative fields are the following:

  • Monitoring (daily, weekly and monthly controls)
  • Database Maintenance
  • SAP maintenance (SAP kernel, plug-in, Support Packages)
  • Performance analysis and system optimization
  • Definition of basic parameters
  • OSS notes and cluster incident management
  • Periodical jobs scheduling/auditing solution
  • Transport Management System
  • Printers
  • Early watch support
  • Call-tracking
  • Knowledge Base
  • Middleware Administration (monitoring of information flows between systems)

Arxis’ service distinctive features are:

  • High-qualified consultants
  • Proactive and continuous monitoring
  • Corrective and preventive interventions
  • Problem Management
  • Problem Escalation procedures
  • Reporting: System condition and activity reports
  • Personal consultants
  • Quickly response
  • Contractual flexibility with ability to access an offer customized according to customer needs

 

ARE YOU INTERESTED?

 

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